Cloud Operations & Customer Support

5 jobs
View Jobs

Hi, we are Cloud Operations & Customer Support!

As the Cloud Operations & Customer Support Team, we are responsible for monitoring the performance of our cplace cloud platform and supporting our customers in making the most of cplace.

We ensure smooth operation, develop innovative cplace cloud solutions and provide first-class customer service. The core competencies of our team lie in the areas of site reliability engineering and cloud operations as well as in system administration and technical support. Once you have joined us, you can expect supportive colleagues and a well-established training program to familiarize you with cplace.

Have we sparked your interest? We are looking forward to meeting you!

42 / 42 jobs

Testimonials

Smiling man in a turtleneck sweater with a blue speech bubble and a pink asterisk, representing teamwork at collaboration Factory AG.
SebastianCloud Solutions Architect

I have been here since summer 2019 because I love exciting and diverse tasks. At cplace, I have the opportunity to help shape the technology stack and contribute ideas. I also appreciate the great corporate culture and management style here. I feel comfortable and motivated. One of my achievements is the successful development and launch of our cplace cloud stack. I am very happy that we have created an innovative product that gets a lot of positive feedback both internally and externally. We support each other within our team and master every challenge together. We have a lot of fun together, whether at after-work events, after-work beers or remote work in cool places.

LavannyaSite Reliability Engineer

I have been working at cplace since June 2022. I am particularly fond of the family-like atmosphere as well as the collaborative and supportive work culture that fosters both personal and professional growth. I started my career with cplace, and receiving positive feedback from customers who expressed their love to work with me was a moment that made me feel truly successful. Of course, any time that we're able to deliver high-quality services to our customers and exceed their expectations, I consider to be a sense of achievement and success. Our team prioritizes collaboration and communication to ensure that everyone is on the same page and working towards common goals. We are constantly learning and adapting to new technologies and strategies, and we take pride in delivering high-quality services to our clients and customers.

Smiling young man in glasses and checkered shirt with a large red quote bubble behind him, suggesting open communication.
DanielCustomer Support Agent

I have been with cplace since October 2022 and was completely convinced right from the start. Every day holds diverse and exciting challenges for me, which I work on together with my team and in close exchange with our customers in a solution-oriented manner. It's always great to see that I can proactively help shape our product through my work in order to support our customers, fulfill their wishes, and at the end of the day simply make them happy. In my day-to-day work, I particularly appreciate the friendly and familiar atmosphere in our team. We are all real team players, help each other at all times and regularly celebrate ourselves and our successes at great team events.

Smiling woman in casual shirt with a blue quote bubble behind her, representing open communication at collaboration Factory AG.
BeatrizJunior IT Customer Support Agent

I’ve been working at cplace as a Customer Support Agent since May 2025. Right from the start, I’ve felt very comfortable thanks to the well-guided onboarding process and the helpful support from the team. I was able to get started quickly and take on responsibilities. I especially appreciate that independence and initiative aren’t just encouraged here – they’re actively promoted. Even in my first year, I was able to earn valuable certifications and learn an incredible amount professionally. My development has been supported from the very beginning through monthly one-on-one meetings and I feel very valued in my role. For me, it’s clear: It really is the #bestteam.

A friendly woman with long hair smiles in front of a purple speech bubble and blue asterisk, symbolizing tech teamwork.
NassrinJunior IT Customer Support Agent

I’ve been working at cplace since May 2025. I particularly appreciate the open corporate culture, the strong team spirit, and the opportunity for continuous professional growth. At the same time, I’m given a lot of trust to work independently and actively help shape solutions. What I especially like about my job is the combination of technical expertise, customer interaction and cross-team collaboration. My team is open, supportive and highly professional. Exactly the kind of environment that fosters professional and personal growth.

How big is the team?

The team consists of ca. 20 employees. We have different roles in the team such as Customer Support Agents, Site Reliability Engineers und Technical Account Manager.

What exactly are the steps in the application process?

Typically, our process involves two to three rounds of interviews. The exact procedure will be shared with you in depth during your first video call via Zoom. Depending on the position, a case study may be part of your selection process, enabling you to present your professional skills to us.  

Later in the process, an interview will take place at one of our office locations. This way you get the chance to meet your potential team and other colleagues, all while getting a taste of cplace.

Do I need a cover letter or a letter of motivation?

Your resume is all we need to successfully process your application. 

If you would like to provide us with important information beyond your resume, please feel free to do so in a cover letter.

Gesa Frühling

Talent Acquisition Manager