(Junior) IT Customer Support Agent (f/m/d)

cplace • Munich

Full-time

Hi, we are cplace!

We are revolutionizing the way people work together on projects. With our technology, we are ushering in a new era of project management. What we do? We are the provider of cplace - the solution building block for Next-Generation Project and Portfolio Management. Our platform is creating a paradigm shift and fundamentally changing how enterprise software is developed. Used by global corporations and market leaders, cplace increases efficiency and satisfaction for all project stakeholders. We stand for expert knowledge, innovation, creativity, passion and teamwork. Come with us on the journey of our unique success story!

Hi, we are Cloud Operations & Support

As the Cloud Operations & Customer Support Team, we are responsible for monitoring the performance of our cplace cloud platform and supporting our customers in making the most of cplace.

We ensure smooth operation, develop innovative cplace cloud solutions and provide first-class customer service. The core competencies of our team lie in the areas of site reliability engineering and cloud operations as well as in system administration and technical support. Once you have joined us, you can expect supportive colleagues and a well-established training program to familiarize you with cplace.

Have we sparked your interest? We are looking forward to meeting you!

Thomas-Wimmer-Ring, 80539 München

from today

Your duties

In our Customer Support Team, you are responsible for inquiries from our cplace Key Users and ensure qualified support for all technical inquiries as well as error analysis and resolution related to cplace.

Responsibilities:

Classification and handling of incoming requests in the ticket system.
Finding solutions in collaboration with Key Users using existing guides and descriptions.
Reproducing errors, analyzing logs, and creating workarounds.
Involving internal stakeholders or 3rd Level Support for complex inquiries.
Regular documentation of solutions to continuously improve Customer Support as well as assisting with user documentation.
Proactive customer care and coordination and execution of escalations.
Active engagement in the ongoing professionalization of the Customer Support department.

Your profile

Successfully completed IT training (e.g., IT specialist, IT technical assistant) or strong IT affinity for career changers
First experience in a comparable customer-oriented field is advantageous
Strong service orientation, customer focus, enjoyment of customer communication, and high willingness to learn
Ability to explain technical issues clearly and simplyIndependent, self-reliant, and structured way of working
Experience in user support, problem analysis, and coordination
Fluent German and English skills.

Our offer

Flexible work model and Hybrid Work Model, EU-Workation
Room for creativity, co-design and further development
Competitive salary, 30 days vacation & sabbatical option
Wellpass, job bike & corporate benefits
Modern and central offices in Munich, Hannover and Ludwigsburg
Hardware of your choice

Testimonials

I have been here since summer 2019 because I love exciting and diverse tasks. At cplace, I have the opportunity to help shape the technology stack and contribute ideas. I also appreciate the great corporate culture and management style here. I feel comfortable and motivated. One of my achievements is the successful development and launch of our cplace cloud stack. I am very happy that we have created an innovative product that gets a lot of positive feedback both internally and externally. We support each other within our team and master every challenge together. We have a lot of fun together, whether at after-work events, after-work beers or remote work in cool places.

I have been working at cplace since June 2022. I am particularly fond of the family-like atmosphere as well as the collaborative and supportive work culture that fosters both personal and professional growth. I started my career with cplace, and receiving positive feedback from customers who expressed their love to work with me was a moment that made me feel truly successful. Of course, any time that we're able to deliver high-quality services to our customers and exceed their expectations, I consider to be a sense of achievement and success. Our team prioritizes collaboration and communication to ensure that everyone is on the same page and working towards common goals. We are constantly learning and adapting to new technologies and strategies, and we take pride in delivering high-quality services to our clients and customers.

I have been with cplace since October 2022 and was completely convinced right from the start. Every day holds diverse and exciting challenges for me, which I work on together with my team and in close exchange with our customers in a solution-oriented manner. It's always great to see that I can proactively help shape our product through my work in order to support our customers, fulfill their wishes, and at the end of the day simply make them happy. In my day-to-day work, I particularly appreciate the friendly and familiar atmosphere in our team. We are all real team players, help each other at all times and regularly celebrate ourselves and our successes at great team events.

Your path to us

1. Apply Online

We look forward to receiving your application. Here on our career page you will find all important information as well as our open job offers. Our People & Culture Team and the relevant department will review your documents as soon as possible.

2. First Video Interview

Your documents have piqued our interest? We would like to learn more about you in a first video call (between 30 - 60 min) and also tell you more about the position and about cplace.

3. Further Interviews

In another one to two rounds of interviews, we want to deepen our mutual understanding of each other. A case study could also be part of this phase. At least one interview will take place in one of our beautiful offices, so you can get a taste of cplace.

4. Contract

You are a match for us and we are a match for you! You will receive your signed employment contract within a very short time. After your signature, your journey as a member of the #bestteam begins.

*the process may vary depending on the position
*all steps require a positive preceding step

You still have questions? Here are the answers.

FAQ

Our values

Appreciation

We value each team member as an individual. Our #bestteam consists of talents whose unique strengths contribute significantly to our success. We value our employees and actively support them in their personal and professional development.

Commitment & Transparency

We are here because we love what we do. Passion, mutual trust, freedom, and open and transparent communication are the cornerstones of our collaboration at all levels of the company.

Innovation & Sustainability

We think and act innovatively and constantly look for new approaches. We are curious, sometimes unconventional and like to break new ground. We offer freedom so that our team can develop creatively. It is important to us to act in a sustainable and future-oriented manner in order to offer our partners and customers added value in the long term.

Just do it!

Instead of endless discussions, we prefer to let our actions speak. Nevertheless, we act in a conscious, coordinated manner and are not afraid of mistakes, but instead learn and grow from them. Flexibility and agility are part of our product and team DNA, which allow us to make adjustments at any time.

We are Team Players

Each individual is an important part of our team. For us, being a team player means that we help and respect each other, act as a team and treat each other as equals - regardless of experience, age or position. Having fun while working together is just as important to us as celebrating together!